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Secret Shopping

Have you ever wondered how your medical practice measures up in your market? Without an objective assessment, you probably won't achieve a true understanding of your strengths and weaknesses.  That's where we enter the picture with secret shopping.

Evaluate the Performance of Your Staff

An efficient front office is one of the highest predictors of patient satisfaction. Mystery shopping by both telephone and email is the best way to see your practice from the outside looking in. This strategy might tell you why prospective patients are choosing another practice over yours.

Check Your Competitors

Strategic Edge will also shop your three top competitors to assess their strengths and weaknesses In comparison to your current marketing and sales abilities. We then provide you with a detailed written report of our findings and recommendations. This is followed up with a conference call to discuss the report.